City of Santa Monica - Customer Satisfaction Survey

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We Do the Right Thing Right!

"CATCH" A CITY EMPLOYEE DOING THE RIGHT THING RIGHT!

City of Santa Monica employees are committed to excellence in customer service, striving always to do the right thing right!

Please tell us about the employee(s) and/or group of employees you wish to commend for providing outstanding customer service. This information will be reviewed by the City Manager's Office for special recognition from the City Manager and/or for possible consideration in the annual performance review of the employee(s):

Name:
Please describe what happened that made you want to "catch" this employee, or team of employees, "Doing the Right Thing Right":

The City of Santa Monica's Customer Services Standards are listed below. Which of these standards did the employee exemplify? (Click all that apply.)
		We maintain the highest ethical standards.
		We are polite, helpful, respectful and understanding at all times.
		We solve problems and provide accurate information and timely, responsive service.
		We promote a safe and welcoming environment for the public and staff.
		We are sensitive to the special needs of our customers.
		We value customer feedback and are committed to continuous improvement.
		We provide excellent customer service to our colleagues, which in turn benefits our service to the public.

Other Comments:

(Optional) How can we contact you?
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City, State, Zip 1

This page was last modified on 02/10/2009

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