CATCH AN ACT OF EXCELLENCE!

City of Santa Monica employees are committed to excellence in customer service, striving always to do the right thing right.  Please help us "catch" your fellow employees who commit acts of outstanding service by submitting the short form below.  (Please be specific in describing the action you feel exemplifies the customer service standards listed below.)

Employee Caught
Name:
Dept/Div:
Specific Act(s) of Excellence Committed
Which of the customer service standards are demonstrated by this employee's action? (Check all that apply--must check at least one)
We maintain the highest ethical standards. We are polite, helpful, respectful and understanding at all times. We solve problems and provide accurate information and timely, responsive service. We promote a safe and welcoming environment for the public and staff. We are sensitive to the special needs of our customers. We value customer feedback and are committed to continuous improvement. We provide excellent customer service to our colleagues, which in turn benefits our service to the public.
Employee Reporting
Name:	x
Extension:
E-mail: