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PLEASE TAKE A MOMENT TO HELP US HELP YOU! |
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The Planning and Community Development Department of the City of Santa Monica wants to provide you with the highest level of customer service. We are committed to improving the level of care and courtesy we provide. Your comments will aid us in our efforts to serve you better. After completing the form, click on the Submit Button at the bottom of the form. |
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| GENERAL INFORMATION |
| How often do you use our services? | |
| First time Once a week Once a month Once a yearInfrequently | |
| How would you rate our courtesy? | |
| Excellent Good Fair Poor | |
| How would you rate our knowledge? | |
| Excellent Good Fair Poor | |
| How would you rate the helpfulness of the staff in suggesting solutions or alternatives? | |
| Excellent Good Fair Poor | |
| How would you rate our efficiency? | |
| Excellent Good Fair Poor | |
| How would you rate the overall manner in which information was presented to you? | |
| Excellent Good Fair Poor | |
| How long did you wait to see a staff person? minutes | |
| COMMENTS & SUGGESTIONS |
If we could change one thing about our service, what would you suggest?
Please feel free to add other comments.
| The Planning and Community Development Department is a community and customer focused organization, and is committed to enhancing the services it provides, including: | ||
| · Delivering high quality service | ||
| · Improving responsiveness to customer inquiries | ||
| · Providing timely and reliable information | ||
| You can help us identify what’s working well and what we can improve. Your comments on this questionnaire will help us. | ||
| Thank you for helping us create a better community! | ||
| If you would like a written response to your comments, please provide the following information: |
| Name | ||
| Address | ||
| City | ||
| State | Zip | |
| Phone | ||
